Returns & Exchanges policy
- Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
- A final inspection will be done to ensure all items are in their original condition before processing your returns
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost
How do I make an online return?Our return policy is only applicable to any item(s) purchased online and delivered in Canada, within 30 days of receiving your order.No Return for international orders.GR8FLEX will not be responsible for the loss of a returned parcel.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question.Return shipping charges will be paid by the customerReturn your item via your GR8FLEX account.If you have checked out as a guest, kindly contact us at email@example.com with the email subject: “Return Request – Your Order Number”, to process your returns or exchanges. Our customer service will assist you with your return process.
GR8FLEX's decisions on Returns are final.How do I check on my return status?To check on your return status, sign in to your account, head to My Account select My Return Your return status is reflected next to your Returns Request number.
Pending Your returns request has been received Authorized Your returns request has been authorized Partially Authorized Your returns request has been partially authorized Processed and Closed We have received the returned item(s) Pending Your returns request has been resolved Closed
Your returns request has been denied
- Submit a return request within 30 days of purchase via the returns procedure stated above
- Make a new order
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at the discretion of www.gr8flex.shop